Agentforce is not a ”plug and play” Salesforce upgrade. At OMI, we provide Agentforce implementation services and ongoing support across your entire technology stack. With over 27 years of deep Salesforce experience, our team of experts deliver the complex agentic AI solutions that unlock the full capabilities of your Agentforce license.
TALK TO AN EXPERTSALESFORCE AGENTFORCE IMPLEMENTATION SERVICES
RELY ON OMI SALESFORCE AGENTFORCE EXPERTS TO GUIDE YOUR AI TRANSFORMATION
We deliver the specialized expertise required to supercharge your business operations with autonomous AI. Our comprehensive Salesforce Agentforce services cover the entire lifecycle of your implementation, from identifying high-impact Agentforce use cases to the technical configuration of custom AI agents and long-term performance optimization.
FLEXIBLE AGENTFORCE MANAGED SERVICE PLANS THAT SCALE WITH YOUR NEEDS
By partnering with OMI through our managed services program, your organization gains access to nearly three decades of Salesforce expertise and the flexibility to scale technical resources up or down based on demand. This approach keeps your Salesforce & Agentforce environment at the cutting edge of AI innovation while delivering operational efficiency to your IT, sales, marketing, and service teams.
HOW WE SOLVE THE OPERATIONAL RISKS OF AGENTFORCE IMPLEMENTATION
OFFLOAD COMPLEX AI TASKS FROM BUSY ADMINS
The Risk: Your internal Salesforce team is already underwater managing daily CRM requests. Forcing them to architect complex AI agents leads to improper configurations and a stalled rollout.
Our Solution: OMI acts as your AI engineering team. We handle the heavy lifting of agent architecture and prompt logic, allowing your admins to maintain focus on core operations.
FUEL YOUR AGENT WITH PROPER DATA CLOUD CONTEXT
The Risk: Agentforce is only as smart as the data it can access. Most mid-market teams lack the specialized expertise to setup & map Data Cloud objects, leaving their AI blind to the context it needs to perform.
Our Solution: We build the structured data foundation your AI needs to execute. OMI integrates Data Cloud to ensure your agents are grounded in real-time, accurate info for every single internal or external interaction.
ENABLE YOUR AI AGENTS ACROSS ALL PLATFORMS
The Risk: Standard admins often hit a technical wall when an agent needs to perform tasks outside of Salesforce. Without custom Apex actions, your agent is just a chatbot that doesn’t actually work.
Our Solution: OMI transforms your agent from a "talker" into a "go-getter." We build the secure integrations and custom Apex actions required for your AI to check inventory, update orders, and pull data from any third-party system.
ELIMINATE RISKY AI HALLUCINATIONS FOR GOOD
The Risk: An untested, DIY agent is a liability. Without time-intensive, rigorous testing and proper guardrails, your AI can misquote prices, leak sensitive data, or provide inaccurate information.
Our Solution: We implement the Einstein Trust Layer and custom evaluation sets to keep your AI honest. OMI challenges your agent to ensure it is safe, compliant, and accurate before it ever speaks to a team member or customer.
MAXIMIZE THE IMPACT OF YOUR AGENTFORCE INVESTMENT
Don’t let your AI investments go to waste. OMI combines 27+ years of Salesforce mastery with cutting-edge Agentforce and AI expertise that is proven to transform your tech stack into an autonomous powerhouse.
BOOK A CALLBENEFITS OF OUTSOURCING SALESFORCE AGENTFORCE DEVELOPMENT
END-TO-END AGENTFORCE 360 IMPLEMENTATION ROADMAP
OMI is a top certified Salesforce partner based in the USA. Our team of engineers lead every part of the Agentforce implementation process, from the initial discovery session to long-term Agentforce development and ongoing support.
Agentforce assessment & discovery
Our team of experts first study your current IT setup to find exactly where Agentforce can help. We identify your system requirements and build a rollout plan that is aligned to your specific operations and business functions.
Agentforce architecture & solution design
OMI's team collaborates with your internal team to devise the best way to configure Agentforce's capabilities to match your needs. We follow established engineering and architecture practices to achieve the highest levels of functionality without comprising data integrity.
Agentforce development & configuration
Rather than installing generic templates, in this phase OMI's engineers roll up their sleeves and build out the customized agentic solutions designed in phase two. These tailored Agentforce applications turn your CRM into an an active participant in your day-to-day workflows.
Agentforce integration & automations
Our team integrates custom Apex actions, secure data pipelines and permission controls to enable your Agentforce agents to access data from your external systems. This allows your AI agents to pull real-time facts from outside Salesforce to solve complex problems autonomously.
Agentforce testing & deployment
OMI’s team rigorously tests every part of the system to solve any technical problems before your team starts using the new tools. Our specialists lead the entire rollout and give your business clear guidance so your daily operations can run without any stops or interruptions.
Agentforce optimization & ongoing support
Through our managed services program, OMI helps your company maintain and use Agentforce to its full capacity by giving you direct access to a team of Salesforce and broader AI specialists. Our experts act as an extension of your internal team to support your AI transformation as your business scales.
WHY TRUST OMI AS YOUR AGENTFORCE 360 DEVELOPMENT PARTNER?
27+ YEARS OF EXPERIENCE
OMI has delivered Salesforce solutions and custom SaaS offerings for nearly 30 years.
1000+ SALESFORCE ENGAGEMENTS DELIVERED
As a certified Salesforce partner with nearly three decades of experience, we can handle the complexity of any engagement.
SOLUTIONS FOR COMPANIES OF ANY SIZE
We serve SMB, mid-size and enterprise clients with the same level of expertise and care you would find at a ‘Big 5’ consulting firm.
BROAD DOMAIN EXPERTISE
OMI has proven experience helping clients achieve digital excellence across a wide array of technology platforms and industries.
