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Customer Service

Service Cloud Einstein Overview, Features, Pricing by OMI

How Service Cloud Einstein Features Improve Customer Satisfaction

  • March 16
  • CRM Configuration, Customer Service, Salesforce
Customer service is a crucial factor in the success of a business's brand. Whatever your line of trade, you want to be able to efficiently
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10 Digital Customer Experience Trends For 2023

  • November 01
  • Customer Service
Success in business is always determined by how well an enterprise understands its clients’ needs, and subsequently, how well it meets them. 2023 will be
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Salesforce Portals vs. Communities

  • September 13
  • CRM Configuration, Customer Service, Salesforce
A lot of organizations use online portals or communities to interact with their customers, partners and other stakeholders. These platforms have completely revolutionized the ways
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Direct Mail Marketing Personalization for B2B

5 Steps to Personalizing Direct Mail Marketing

  • November 19
  • Customer Service

Despite what many people are saying today, direct mail is still remaining, probably the number one marketing campaign that you can utilize in your business.

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ABM trends 2018

Account-based Marketing Best Practices & Trends to Watch for in 2018

  • September 25
  • Customer Service

Ask any successful marketer, and he or she will say to you that personalized content is the most effective mean of acquiring and retaining customers.

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Boost Customer Satisfaction with Ticket Management System

How to Boost a Customer Satisfaction through Ticket Management System

  • September 24
  • Customer Service

No one has invented a more efficient form of marketing than a satisfied customer. So naturally, most technologies in customer relations sector are aimed towards

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Top 4 Ways to Turn Clients into Brand Ambassadors

How to Convert your Audience into Brand Ambassadors

  • April 02
  • Customer Service

We all used to the idea that marketing is inherently an expensive venture that eats up both time and resources. This is especially true for

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Multi-Channel Experience

Customer Engagement Technology Your Business Should Be Using

  • November 08
  • Customer Service

What is customer engagement, really? There are numerous metrics that go into customer engagement, from simple pages views and time spent on the website to

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Salesforce Company

Improving Customer Experience Through Salesforce Customer Service Solutions

  • August 31
  • Customer Service
We live in the age when better customer experience essentially creates more value for your business. This isn’t something new or earth shattering. In fact,
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Three Areas to Consider for Great Customer Experiences

  • October 20
  • Customer Service

It’s About Long-Term Customer Experience It makes sense to manage your customers with a long-term point of view. A repeat customer spends 67% more than

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Recent Posts

  • How Service Cloud Einstein Features Improve Customer Satisfaction
  • What Salesforce Einstein AI Is And Why You Need It
  • What Kind of Data Should be Integrated with Your CRM?
  • Microsoft Dynamics 365 for Marketing Automation: The Game Changer for Modern Businesses
  • How to Integrate Dynamics 365 with External Systems

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OMI (Outsource Management Inc.)
Tel: 877-377-7274

Address:
190 Bluegrass Valley Parkway,
Alpharetta, GA 30005