How Service Cloud Einstein Features Improve Customer Satisfaction
Customer service is a crucial factor in the success of a business's brand. Whatever your line of trade, you want to be able to efficiently
10 Digital Customer Experience Trends For 2023
Success in business is always determined by how well an enterprise understands its clients’ needs, and subsequently, how well it meets them. 2023 will be
Salesforce Portals vs. Communities
A lot of organizations use online portals or communities to interact with their customers, partners and other stakeholders. These platforms have completely revolutionized the ways
5 Steps to Personalizing Direct Mail Marketing
Despite what many people are saying today, direct mail is still remaining, probably the number one marketing campaign that you can utilize in your business.
Account-based Marketing Best Practices & Trends to Watch for in 2018
Ask any successful marketer, and he or she will say to you that personalized content is the most effective mean of acquiring and retaining customers.
How to Boost a Customer Satisfaction through Ticket Management System
No one has invented a more efficient form of marketing than a satisfied customer. So naturally, most technologies in customer relations sector are aimed towards
How to Convert your Audience into Brand Ambassadors
We all used to the idea that marketing is inherently an expensive venture that eats up both time and resources. This is especially true for
Customer Engagement Technology Your Business Should Be Using
What is customer engagement, really? There are numerous metrics that go into customer engagement, from simple pages views and time spent on the website to
Improving Customer Experience Through Salesforce Customer Service Solutions
We live in the age when better customer experience essentially creates more value for your business. This isn’t something new or earth shattering. In fact,
Three Areas to Consider for Great Customer Experiences
It’s About Long-Term Customer Experience It makes sense to manage your customers with a long-term point of view. A repeat customer spends 67% more than