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Customer Service

Cultivating Your Forever Customers

  • May 20
  • Customer Service

There is a dramatic change underway in business today. Innovations in mobile, social and cloud-based technology are pushing consumer behavior in new ways and prompting

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The Art of Retaining an Audience

  • April 06
  • Customer Service

It’s All About Customer Experience Are you so intently focused on lead generation and customer acquisition that you are ignoring your most important customers…the ones

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Try these techniques for customer engagement effectiveness

  • January 26
  • Customer Service
Three Techniques for Truly Effective Customer Engagement 2015 will be the year that “customer engagement” takes center stage in the theater of c-level business strategy.
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Customer Lifecycle Message Orchestration

  • September 08
  • Customer Service

Organizations send billions of boring notices, statements, bills, policies and renewals each year. And each one of them represents a sunk-cost – an expense that

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Why Customer Experience Means More than Customer Acquisition

  • June 09
  • Customer Service
Are you so intently focused on lead generation and customer acquisition that you are ignoring your most important customers…the ones they already have? Companies often
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Change the view for a better customer experience!

  • April 22
  • Customer Service

  Centralized View is Essential Most organizations manage an overwhelming array of customer communications. Everything from monthly marketing campaigns, renewals, bills, statements and notices, to

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Member and Customer Communications Management

  • March 31
  • Customer Service
Cloud CCM brings consolidation of print, better bulk rates, and increased control over messaging across all channels Financial institutions face the challenge of managing the cost
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Taking Customer Experience Beyond Simple Acquisition & Retention

  • March 04
  • Customer Service
Is your organization so intently focused on lead generation and customer acquisition that you are ignoring your most important customers…the ones you already have?  It
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Recent Posts

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OMI (Outsource Management Inc.)
Tel: 877-377-7274

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190 Bluegrass Valley Parkway,
Alpharetta, GA 30005