There is a dramatic change underway in business today. Innovations in mobile, social and cloud-based technology are pushing consumer behavior in new ways and prompting
The Art of Retaining an Audience
It’s All About Customer Experience Are you so intently focused on lead generation and customer acquisition that you are ignoring your most important customers…the ones
Try these techniques for customer engagement effectiveness
Three Techniques for Truly Effective Customer Engagement 2015 will be the year that “customer engagement” takes center stage in the theater of c-level business strategy.
Customer Lifecycle Message Orchestration
Organizations send billions of boring notices, statements, bills, policies and renewals each year. And each one of them represents a sunk-cost – an expense that
Why Customer Experience Means More than Customer Acquisition
Are you so intently focused on lead generation and customer acquisition that you are ignoring your most important customers…the ones they already have? Companies often
Change the view for a better customer experience!
Centralized View is Essential Most organizations manage an overwhelming array of customer communications. Everything from monthly marketing campaigns, renewals, bills, statements and notices, to
Member and Customer Communications Management
Cloud CCM brings consolidation of print, better bulk rates, and increased control over messaging across all channels Financial institutions face the challenge of managing the cost
Taking Customer Experience Beyond Simple Acquisition & Retention
Is your organization so intently focused on lead generation and customer acquisition that you are ignoring your most important customers…the ones you already have? It