September 23
CRM Configuration
Marketing
CRM platforms and marketing automation tools may often appear to be quite similar at first, but they both serve two different purposes. Therefore, it’s important to understand what each of these tools can accomplish. This article will also compare CRM vs Marketing Automation and explain how integrating CRM with marketing automation tools can prove to be beneficial for your business.
A marketing automation tool enables you to analyze, automate and streamline your marketing workflows and tasks. Using marketing automation tools, you can perform various tasks such as automated form filling, email scheduling, sending out surveys, collecting feedback/reviews and so much more.
Here are some important benefits of using a marketing automation tool:
It is recommended to invest in the right marketing automation software, if:
Get a detailed view of the best marketing automation software in the market and get all the information you need on choosing the right marketing automation tool for your business.
In a nutshell, a CRM or Customer Relationship Management tool helps you to manage all the interactions with your current and potential customers. CRM enables you to store customers’ information such as contact details, interactions, and conversations, purchase records, phone conversations, and email records. The primary goal of CRM solutions is to build a good relationship with the clients which leads to higher customer satisfaction and improved sales.
Here are some important benefits of using a CRM solution:
Read further about the importance of CRM in sales and learn how CRM solutions can improve your sales performance.
Your business is most likely to require a robust CRM platform if:
In a general sense, marketing automation tools primarily manage all your digital campaigns, email marketing, prospecting, lead nurturing, marketing analytics, audience analysis, segmentation, and streamlines many other marketing tasks.
On the other hand, CRM manages all the interactions with your customers (sales pipeline process) such as individual emails, interactions, lead tracking, task management, and opportunity insights. CRM solutions try to improve customer satisfaction and maintain healthy relationships.
A simple difference between CRM vs. marketing automation is that marketing automation helps to generate and nurture leads, whereas CRM helps to convert the leads and increase sales.
Integrating CRM and marketing automation solutions can help you achieve better sales results and increase your revenue. At the same time, the combination of marketing automation and CRM can improve your business’s efficiency and ROI.
You can leverage both tools by Integrating CRM with marketing automation tools and maximize benefits such as:
In this article, we have compared CRM vs marketing automation and explained why you need each of these tools. It’s not easy to give you a simple “yes” or “no” because it entirely depends on your business, operations, sales funnel, and customer base. We recommended considering all these factors while deciding whether you need a CRM solution, marketing automation tool, or both.
If you decide to use both CRM and marketing automation tools, we recommend syncing the data between both platforms because it is important that your sales team and customer service teams stay on the same page. If you’re looking for a perfect combination of CRM and marketing automation, you may also consider choosing CRM systems that include extended functionalities or integrations to streamline your sales and marketing operations.
Here at OMI, we offer marketing automation solutions to streamline your marketing and sales workflows that can help you attract and convert new leads and drive more opportunities. OMI marketing automation expertise can customize your CRM platform and integrate it with marketing automation tools.